Shipping policy

Delivery Areas & Charges

We deliver freshly prepared Indian meals, home-cooked by our kitchen team, across mainland UK.

Order Value Delivery Charge
Under £70 £6.99
£70 and over FREE

We currently deliver to mainland UK addresses only. Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isle of Wight, and the Channel Islands are not covered at this time.

Order Cut-Off Times & Delivery Days

We deliver Tuesday to Friday — pick the day that suits you at checkout. Order by 10pm (UK time), two days before your delivery day:

  • Tuesday delivery — order by Sunday 10pm
  • Wednesday delivery — order by Monday 10pm
  • Thursday delivery — order by Tuesday 10pm
  • Friday delivery — order by Wednesday 10pm

Orders placed after the cut-off will be included in the next available delivery slot.

How Your Meals Arrive

Your meals arrive frozen in insulated packaging designed to maintain safe temperatures during transit. Your meals arrive in a sealed DPD courier box, and once your order is dispatched DPD will send your tracking updates by WhatsApp to the UK mobile number you gave at checkout.

Important: Store all meals in the freezer on receipt and heat directly from frozen. Each meal includes full heating instructions on the label — most meals are ready in 3–7 minutes.

On Delivery Day

  • DPD will message you on WhatsApp (not SMS) – all your updates arrive in one secure conversation, so please make sure the UK mobile number you gave at checkout is correct.
  • On the morning of delivery, DPD will send you your exact one-hour delivery slot. DPD sets this slot, not us.
  • Tap "Follow My Parcel" in your WhatsApp message for live tracking.
  • Not going to be in? Reply on WhatsApp to choose a safe place, a trusted neighbour, or one of 16,000+ DPD Pickup shops and lockers.
  • Your meals are perishable – please unpack and store them as soon as they arrive.

Delivery Issues

If your order arrives damaged, missing items, or does not arrive at all, please contact us within 24 hours of the expected delivery date:

  • Email: concierge@saakshis.com
  • Hours: Tuesday to Saturday, 9:00am – 6:00pm (UK time)

We will arrange a replacement or refund at our discretion. Please include your order number and photos of any damaged items.

Subscription Orders

If you have an active meal subscription through our Subscribe & Save programme, your orders are dispatched automatically based on your chosen frequency. You can manage your subscription at any time through your account dashboard:

  • Skip an upcoming delivery
  • Pause your subscription
  • Cancel your subscription
  • Change delivery frequency (every week, every 2 weeks or every 4 weeks)
  • Update payment method or delivery address

Want to swap a meal? Just message our team at concierge@saakshis.com and we’ll sort it for you.

Changes must be made before the order cut-off for your delivery day — order by 10pm (UK time), two days before your delivery day — to take effect on your next order.

Storage & Reheating

We go to great lengths to deliver your meals in well-insulated, eco-friendly packaging that keeps everything cold during transit. Occasionally, smaller items may partially thaw in the final hours before arrival — particularly in warmer months or if there are courier delays — but your meals will still be colder than a standard chilled delivery.

As soon as your order arrives:

  • Unpack and place all meals directly into your freezer
  • Our meals are sealed and packed within minutes of cooking, so they are safe to freeze immediately on receipt
  • When ready to eat, heat directly from frozen — no need to defrost first
  • Most meals are ready in 3–7 minutes (microwave or hob)
  • Full heating instructions are printed on every meal label

Meals keep for up to 28 days in the freezer, so you can enjoy Saakshi's whenever the craving hits.