FAQs
Our fresh meals are guaranteed to remain fresh for up to three days in the refrigerator from the day of delivery. For longer storage, you can freeze the meals upon delivery, and they will maintain their quality for up to 28 days in the freezer. Enjoy the flexibility of having delicious, ready-to-eat meals available whenever you need them.
Heating instructions for fresh meals:
If your meal is fresh, we recommend heating it in the microwave for 1 to 2.5 minutes. Caution: Contents may be hot after heating. Allow it to stand for one minute after heating. Stir through and reheat for longer if required. It's best to heat the meal for a shorter time initially and reheat if needed, rather than overcooking.
Heating instructions for frozen meals:
If your meal is frozen, we recommend heating it in the microwave for 3 to 6 minutes. Caution: Contents may be hot after heating. Allow it to stand for one minute after heating. Stir through and reheat for longer if required, stirring every minute or so to ensure even heating. All our meals are tested and tweaked to ensure they taste and hold up well when heated in the microwave, so this is our recommended method.
Alternative heating methods:
As an alternative, you can transfer your meal from the plastic tray into an oven-safe dish and heat it in the oven. You can also heat it on the stove in a non-stick frying pan. Please note that our meal containers are microwave-safe but should not be placed in the oven or on the stove.
Enjoy your delicious meals!
Delivery
We deliver to most postcodes UK nationwide. We apologize, but we currently do not offer delivery to the following Post Codes:
AB30, AB33-AB38, AB42-AB45, AB52-AB56, DD8-DD9, HS1, HS2-HS5, HS6-HS9, IV21-IV28, IV40-IV45, IV46-IV51, IV52-IV54I, V55-IV56, KA27-KA28, KW1-KW15, KW16, KW17, PA20, PA34-PA40, PA41-PA80, PH30-PH41, PH42-PH43, PH49-PH50, ZE1-ZE3, Northern Island (BT1 to BT48), Isle of Man, Isle of Wight, Channel Islands Jersey & Guernsey, Channel Islands Alderney, Herm, Sark.
We apologize for any inconvenience this may cause. If you have any inquiries or need further information regarding delivery areas, please contact us at support@saakshis.com
Thank you for your understanding.
We offer delivery services on Tuesdays and Fridays. During the checkout process, you have the option to choose your preferred delivery day from these available options.
For large orders exceeding £200.00, we understand the need for flexibility and can try to accommodate deliveries on other weekdays as well. If your order exceeds £350.00, we can arrange for delivery on Saturdays and Sundays.
If you require a weekend delivery, kindly reach out to us at hello@saakshis.com, and our team will assist you further in making the necessary arrangements.
We strive to provide convenient delivery options to ensure your meals arrive fresh and on time.
To guarantee the freshest and most flavorful meals, we kindly ask for a minimum of 4 days' notice to prepare your order. Our dedicated team takes great care in crafting each meal just before delivery, ensuring that you receive the highest quality and taste.
To secure your preferred delivery day, we recommend placing your order promptly. During the checkout process, you can choose from the next available delivery days in your cart, allowing you to plan ahead and ensure you don't miss out on our wonderful food.
By ordering in advance, you can savor the authentic flavors and culinary delights of Saakshis, knowing that each dish has been thoughtfully prepared with love and attention to detail.
Don't wait too long—place your order now and experience the true essence of our exquisite cuisine.
Absolutely! At Saakshis, we prioritize the freshness and quality of our meals. That's why we go the extra mile to ensure your meals arrive in the best possible condition.
We utilize specially designed insulated boxes, which are considered the gold standard in the UK for packaging meals. These boxes are carefully crafted to maintain the ideal temperature and protect the integrity of the food during transit. Our packaging is in compliance with food safety regulations and upholds the highest standards.
Rest assured that when you order from Saakshis, your meals will be delivered in these top-of-the-line insulated boxes. This advanced packaging ensures that your meals stay fresh for up to 72 hours, maintaining their flavor, texture, and nutritional value.
Experience the convenience of receiving restaurant-quality meals in the comfort of your own home, without compromising on freshness. Place your order today and let us delight your taste buds with our exceptional cuisine, delivered with the utmost care.
We understand that life can sometimes be busy, and you may not always be available to receive your delivery. That's why we have a convenient "leave safe" policy in place, designed to ensure a seamless delivery experience for our customers.
Our delivery drivers will follow the specific delivery instructions you have provided. It's important to note that phone numbers alone are not considered effective delivery instructions, as not all of our drivers carry mobile phones, and we cannot guarantee that the driver will call you.
To ensure a successful delivery, we kindly ask that you provide clear and detailed instructions. The designated drop zone should be easily accessible and free from animals and obstructions. Our drivers will use their discretion to leave your box in a safe location if your delivery instructions are not adequate or if you are not available at the time of delivery.
Rest assured, all our boxes are carefully packed with insulation and ice packs to maintain the freshness of your ingredients. However, we recommend refrigerating the ingredients as soon as possible after delivery to preserve their quality.
For more detailed information on our delivery process, we invite you to watch this informative video: Delivery Video.
At Saakshis, we strive to make your experience as convenient as possible. If you have any specific concerns or questions about your delivery, please don't hesitate to reach out to our customer support team. We're here to assist you.
Absolutely! We understand that some customers prefer the convenience of picking up their orders. We are thrilled to announce that we now have our first physical store located in Brighton.
Our pickup location is at 1 Paston Place, Brighton and Hove, BN2 1HA. You can collect your order directly from our store during the designated pickup hours.
For customers in other locations, we primarily operate through cloud kitchens, ensuring that our delicious meals are accessible to a wider audience. We are constantly expanding, so watch this space for future pickup locations near you.
Choose the pickup option during the checkout process and enjoy the convenience of collecting your order at your preferred location. Experience the authentic flavors of Saakshis in the comfort of your own home or on the go.
If you have any further questions or require additional information, please don't hesitate to reach out to our customer support team. We look forward to serving you at our physical store or through our convenient pickup options.
Not at all! Saakshi's Kitchen operates as a flexible subscription service, allowing you to enjoy our culinary delights without any long-term commitments.
With our subscription model, you have complete control and flexibility. You can easily modify your subscription, pause it temporarily, or cancel anytime before your next payment charge date. We believe in providing a hassle-free experience, and managing your subscription is as simple as accessing your portal.
Whether you need to adjust your meal plan, take a break, or make changes to your preferences, our user-friendly portal makes it convenient for you to stay in control of your subscription. For any adjustments to the meals, connect with us on support@saakshis.com with your order number and advise of the changes in the meals selection and we will update it for you.
We want to ensure that you have the freedom to enjoy our delicious meals on your own terms. If you have any questions or need assistance with managing your subscription, our dedicated customer support team is here to help.
Experience the convenience and flexibility of Saakshi's Kitchen, where your satisfaction is our top priority.
We understand that your needs may vary, and you may not require a delivery every single week. Rest assured, we offer the flexibility you need to tailor your subscription according to your preferences.
With Saakshi's Kitchen, you have the option to skip a week (or several!) whenever you need to. Our flexible subscription service allows you to modify, pause, or cancel your deliveries. You can make these changes up to 5 days before your next scheduled delivery.
Additionally, if a weekly delivery doesn't suit your needs, you can choose to receive deliveries every 2 weeks, 3 weeks, or 4 weeks, providing you with even more flexibility and convenience.
We want to ensure that our service aligns with your lifestyle and preferences. Whether you need to adjust your delivery frequency or take a break from deliveries altogether, we are here to accommodate your needs.
If you have any specific requests or questions about managing your subscription, please reach out to our dedicated customer support team. We are committed to providing you with a seamless and convenient experience with Saakshi's Kitchen.
We carefully handpack all ingredients with special ice packs and insulation, so your food keeps cool until you get home.
We're sorry, after the deadline has passed we're unable to cancel or change your order. This deadline is in place to ensure Love Curries is responsible from a food waste and sourcing perspective.
If you're not able to use the box we'd encourage you to gift it to a friend or family member.
If you've checked this and did receive the incorrect meals, please contact us. It's important that we are aware of these issues so we can make it up to you and ensure this doesn't happen again.
Yes! We also offer delicious side dishes, desserts and much more.
You can select these from the Catering tab on the main menu or you can add them from the popup that appears after you click 'Add to Cart'
Payments
If your address is not working at checkout it might mean one of two things. 1) You are not within our delivery radius 2) You need to re-input your address using the autofill option. If you are within Brighton & Hove it is most likely that you need to re-input your address using the autofill option.
In case your address is still not working contact us using our contact page and we will get back to you as soon as possible. Alternatively you can also call us at +44 (0)7823919045.
Changes To My Order
Yes! You are in complete control of the number of meals you will recieve each week.
Don't forget to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.
All changes (including meal swaps, skipping deliveries, changing meals and cancelling your subscription) need to be made by the deadline, which is 11:59 PM five days prior to your delivery.
This is so we can give our suppliers enough notice to provide us with the exact quantities we need. We try to reduce food waste as much as possible, so we need the deadline to make this happen.
Recipes & Ingredients
All of our meat and poultry is farm assured and our supplying farms undergo regular animal welfare audits. We source our ingredients from committed suppliers who must pass through a Supplier Approval Process before supplying Saaksh's Kitchen.
We only take product from suppliers that hold certification from the leading auditing standards and we maintain close relationships, including regular visits, to ensure that the ingredients we supply to our customers are of the highest possible quality and the perfect fit for our delicious recipes.
As our suppliers and packing team handle such a wide range of ingredients, we cannot guarantee that no traces of other allergens may be present. For this reason, we can’t offer a gluten free or dairy free preference. Similarly, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.
Some of our suppliers are certified organic, but the most important factor to us when sourcing ingredients for our customers is that we work with specialist suppliers who engage in sustainable practices, and that we focus on flavour, making sure we bring our customers the most delicious ingredients possible.
Sourcing fresh produce is our bread and butter and our supply team is really confident that our suppliers source for us not only the best quality, but also ethical and sustainable produce.
As a general rule, our meat will always have an expiry date of at least three days from the date of delivery. Other ingredients' freshness can vary but are all designed to last the week.
We'd advise you to plan your meals with the freshness of items in mind, using products such as fish with shorter expiry dates at the start of the week.
If you wish, you can freeze your meat for up to three months, as long as you do so before the use-by date.
Responsible ingredient sourcing means getting to know our suppliers far beyond the specs we can read on a label. We aim to get as close to the source of our supply as possible, to ensure freshness while minimising extra food miles, warehousing and food waste in the supply chain.
About Saakshi's Kitchen
We began as food enthusiasts cooking much loved dinners and meals for family & friends. Then after much encouragment and support, we slowly grew into a dedicated team of chefs using our passion for food to create meals for individuals and families, craving healthy and delicious dishes. Now you can experience the rich flavour and variety of South Asian cuisine right in your own home by ordering your favourite meals online. Right from our kitchen to your doorstep.
Nope! We understand that circumstances change, so you can order when and how much you want, however the option for a subscription based meal plan will be available for clients who want to subscribe & save!
Our purpose-built kitchen is 5-star food hygiene rated and fully air-conditioned - perfect for all types of food preparation. Alongside is plenty of additional space for packing and storing all the other 'stuff' that comes with running a food business.
Other
In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.
Saakshi's Kitchen values your privacy, for more information about how Saakshi's Kitchen processes your personal data please see our privacy policy.
If you would prefer we did not have this information, you can request for it to be erased by contacting dataprotection@saakshiskitchen.com. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.
You can contact us through our contact page! We will be happy to assist you.